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        Return Policy

        CUSTOMER SATISFACTION FIRST
        We want you to LOVE your bag. If anything comes up please reach out within 14 days so we can offer an exchange, replacement or refund. We offer a fourteen- (14) day Return Policy on any unused purchases made directly from us. Merchandise to be returned must be in new, unused, and re-saleable condition with all information, original tags, and manufacturer’s packaging attached. Used or damaged merchandise is not eligible for return. Returns are not available on items returned from outside the contiguous United States, bulk, or custom orders. Returns not received within fourteen (14) days of receipt of initial outgoing shipment are deemed outside of the eligible return window. Returns will not be valid without a Return Authorization Number (“RAN”). Final Sale items are not returnable.

        If you choose to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. 

        EASY EXCHANGES
        In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please fill out the contact us form within 7 days of receiving your product to begin the process.

        RETURN PROCEDURE
        Fill out our contact us form and provide your order number, clarify the specific item(s) (color and product description), and the reason for the return.  Once your return has been approved, we will issue you a RAN. Please write the RAN on the outside of the package in large block letters, remove any existing shipping labels, and cross out all visible bar codes from previous shipments. Ship your return to us at the address below using the carrier of your choice, making sure to note the tracking information. Upon receipt of your return, a refund will be issued for the amount of your returned item(s), less a restocking fee and any applicable taxes. The original shipping and handling fees are not refundable. Your refund will be processed within five (5) business days of the receipt of merchandise. Please contact us if your credit does not appear on your next credit card billing statement. 

        DAMAGED OR DEFECTIVE MERCHANDISE
        In the unlikely event that you receive a shipment of merchandise that is damaged or defective, please contact us immediately and do not use it. You may be asked to email us a photo to aid in our assessment. We will examine the unused merchandise, and if a defect exists, we will replace the merchandise for you. If the product has been used, replacement will be handled in accordance with our stated Return Policy. We may require a physical inspection of the merchandise and ask that it be returned to us for examination. Items sent to us for inspection may not be returned if the product in question is deemed potentially unsafe or nonfunctional.